The following Terms of Service (“TOS,” “Terms” or “Agreement”) apply to your use of our website and all services, features, and/or content provided by SiteJungle (“SiteJungle,” “us,”, “our” ). SiteJungle is the trade name of SiteJungle Hosting Ltd. By purchasing one or more Services from SiteJungle, you declare that you have read, understood, and agree to be bound by this TOS. The latest version of our TOS is always available on the SiteJungle website. It is essential that you read this TOS prior to purchasing any Service(s) from SiteJungle.


ORDER. ACCEPTANCE OF ORDER BY SITEJUNGLE

  • In these TOSs the method you use to choose which Service(s) to purchase or renew is referred to as an “Order.” First-time customers must purchase our Service(s) through our website. Existing customers may purchase or renew Services through the SiteJungle User Area, or by contacting our customer support team via chat, phone or ticket. You acknowledge and agree that all conversations with our customer support team shall be recorded and records of such conversations shall be treated as an Order for purchase or renewal of the respective Service(s).
  • The TOS, together with your Order, represents the entire Agreement relating to the Services and supersedes any other agreement previously established between you and SiteJungle. Sending an Order to SiteJungle constitutes acceptance by you of these TOS.
  • In addition to these TOS, all registrations of domain names are subject to the terms and conditions set out in our Domain Name Agreement, an integral part of these TOS. The Domain Name Agreement incorporates by reference the terms and conditions of the respective Registrar, its rules and regulations.
  • In this TOS we mention certain legal rights you have if you are a Consumer. These TOS do not affect or change these legal rights.

PERSONAL DATA. DATA PROCESSING AGREEMENT

  • In order to purchase and use our Service(s), you will be required to provide personal data. For the purposes of these TOS, personal data shall have the meaning set out in our Privacy Policy. Please refer to our Privacy Policy for complete information on what personal data we collect and how we process and disclose it.
  • By uploading and storing content on our servers you acknowledge and agree that SiteJungle shall act as a data processor regarding your content. The relationship between you and SiteJungle related to the processing of your content is set out in our Data processing Agreement (DPA), which is an integral part of our Privacy Policy and this TOS.

SERVICE LEVEL AGREEMENT (SLA)

  • SiteJungle’s Service Level Agreement sets out the performance you can expect from us. To the maximum extent applicable under national law and without affecting your rights as a Consumer, this SLA is your sole and exclusive remedy for downtime, or any network, software, hardware or Equipment failure.

  • We guarantee network uptime of 99.9% on an annual basis. If we fall below the guaranteed network uptime, we will compensate you as follows:
    • 99.9% – 99.00% uptime: 1 month free hosting
    • An additional month of free hosting for every 1% of uptime lost below 99.00%.

  • You may check the status of your hosting server uptime from your User Area. You may contact our customer service team if you believe an SLA event has occurred. Compensation is limited to the length of your current Term, but cannot exceed twelve months.

  • The following events do not count towards our calculation of uptime:
    • Scheduled maintenance;
    • Emergency maintenance, hardware, and software failure remedied under 1 hour;
    • Downtime caused by DNS and/or IP address changes for which you have been notified, but you failed to set your configuration;
    • Distributed denial of service (DDOS) attacks, hacker attacks, and other similar events;
    • Downtime caused by you, your own configuration, or third-party applications you use;
    • Downtime is caused when you reach the maximum resources allocation for your plan;
    • Downtime caused by your violation of these TOS or any other policy announced on our website;
    • Downtime during upgrade/downgrade of your Cloud or Dedicated Server resources; 
    • Downtime during the processing of your technical support request(s); or
    • Force majeure or any event beyond our control.

FEES AND PAYMENT AND REFUND

  • You are responsible for the payment of the fee(s) set out on the Order, in the currency specified on the Order (Fees). All fees must be paid in advance for the entire term or renewal term set out on the Order. 

  • The current fee(s) and payment method(s) are listed on our website. Unless a specific agreement for use of the Service(s) exists between SiteJungle and you, you acknowledge and agree to pay the fee for the respective Service(s) indicated on our website at the time you submit your Order. SiteJungle reserves the right to change the fees at any time without notification. Changes in fees shall be effective immediately and will apply to you as of your next purchase or renewal. 
  • All Fees listed on our website are net of applicable taxes unless explicitly stated otherwise. You are responsible for all taxes levied on the Services. 
  • In certain cases, the issuer of your payment method may charge you a foreign transaction fee or other fees, which may be added to the final amount that appears on your bank statement or posted as a separate charge. SiteJungle has no control over such fees.
  • Time for payment is of the essence. The customer’s account(s) will not be activated or renewed until all outstanding fees are paid to SiteJungle. Domain name registration fees must be paid in full before your domain name registration will be processed.
  • In the course of the order process, in case of payment by card, you will be asked to provide your card information, which will be verified. By submitting an Order you authorize SiteJungle to verify your card and charge it for the total amount of your order. If the issuer of your payment method refuses to authorize the transaction to SiteJungle, we will not be liable for non-provisioning the Service(s).
  • In case of payment via PayPal or a similar online payment provider, immediately after submitting your Order, you will be directed to the web page of the payment provider, where you will authorize the payment. You acknowledge and agree that the processing of payments will be subject to the terms, conditions, and privacy policies of the respective payment processors in addition to this Agreement. Once the transaction is completed, you will be redirected to our website.
  • You acknowledge and agree that your payment details shall be stored by our payment providers to process payment for any SiteJungle Service(s) you purchase or renew. 
  • Our obligation to provide the Service(s) depends on your payment of the Fees. It is your responsibility to ensure that we receive timely payment of the Fees. 
  • You are responsible for keeping at least one active payment method on file. We reserve the right to make an alternative payment method primary if we determine that the current one is not active for any reason. You can manage your payment method(s) in the SiteGround User Area.
  • You confirm that any payment method you use and/or add on file is yours or that you have been specifically authorized by the owner of the card to use it for the purchase. 
  • In case of delay in payment of any fees(s) due, for whatever reason, we may continue to attempt to collect payment from the payment method on file, suspend, and/or terminate your Services and pursue the collection costs incurred by SiteGround, including without limitation, any court, and legal fees and SiteJungle’s reasonable attorneys’ fees. We are not responsible for any deleted or lost Customer Content that results from any suspension or termination of the Service(s).
  • You acknowledge and agree that if your card issuer supports Recurring Billing Programs or Account Updater Services, we may participate in such programs or services. As part of these programs, your card issuer will send our payment processors updated information for your payment method(s) on file and we may automatically charge your new card without prior notification. Participation in such programs does not guarantee that we will receive payment of the fees. It is your responsibility to pay all fees due.
  • Certain Service(s) may be available to you for free. Such Service(s) may only be used by you during your current Term and may not be transferred to other Hosting Accounts or to third parties. Upon Termination of your Agreement, such Service(s) will also be terminated.
  • Invoices are due immediately upon receipt. SiteJungle reserves the right to suspend and/ or terminate the Services until payment is made.
  • By accepting these TOS, you hereby authorize SiteJungle to send you invoices electronically at the email address specified in your User Area. If you would like to receive a paper invoice, please contact us through your User Area.
  • Should the Services be suspended due to your fault for any reason, Fees will continue to accrue until the termination or expiry of the term of this Agreement. 
  • If you believe there is an error on your invoice, you must immediately contact us in writing. We each agree to work together in good faith to resolve any billing disputes. If you contact your credit card company and initiate a “chargeback” based on this dispute, we may suspend the Service(s) until the dispute is resolved. To reactivate your Service(s), you must first pay all outstanding Fees.
  • As all products in SiteJungle are services, There are no Refund requests, and All services can’t be refunded after the purchase with any payment gateway. 

— Any purchase on *SiteJungle.net means you are Agreed with all terms above.

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